Help with the Revier3D app

Contact us at kontakt@revier3d.at. Describe what happened and include your device and app version. Do not send passwords, recovery codes or payment details. We normally respond to reports within 24 hours.

Basic, Pro and the free trial

In a supported store app, authorised ground managers can choose Basic or Pro with monthly or yearly billing from Account. The ground being paid for and the store price are shown before purchase. One store account pays for one ground; its existing membership permissions apply on supported devices. A ground that is already paid for is not offered a second purchase.

Registration within the app is free. A new ground starts with seven free days, with no payment details and no automatic renewal. Guests using a shared ground link and anonymous trial users need their own account before purchasing.

Paid purchase, missing access

Connect to the internet and sign in to the Revier3D account used for the purchase. Open Account and Restore purchases. Use the same store account as for the original purchase. Restoration applies to the originally paid ground even if a different ground is currently open.

A pending payment or approval does not yet enable access. If the purchase was confirmed but access is still missing, do not buy it again. Try restoring later or contact us. Changing pages or an interrupted app launch does not lose your confirmed purchase.

Subscription from a code redeemed in the store

If you redeemed a code directly in the store, the subscription does not belong to a ground yet. Sign in to the app with your account and open the ground you manage. The app asks once whether the subscription should apply to it; tap Unlock. You can also do this later with Restore purchases. Renewal and cancellation stay in the store.

Change or cancel a subscription

Open Account and Manage subscription in the app. An Apple subscription is also listed in device Settings under your Apple Account and Subscriptions. A subscription from another store is listed there in the subscription settings of your store account. Use the store where you paid. Existing subscriptions are not automatically transferred between providers.

After cancellation, paid access remains until the confirmed end date. When changing plans or billing periods, the store shows the price and when the change takes effect. A lower plan or a different billing period may start at the next renewal. Prices and the differences from website contracts are explained in the terms for store subscriptions.

Offline use, expiry and refunds

Prepare your ground's data for offline use in Account before travelling. With a paid annual subscription, your ground stays usable offline permanently, even after it ends: data already saved locally remains usable after the subscription ends. With a monthly subscription, offline use applies while it runs. Server synchronisation, shared ground links, live weather and incoming trail-camera images still need valid access. Uninstalling the app or deleting its data removes the local copy.

A confirmed full refund withdraws the corresponding payment record. Other valid annual payments and access remain taken into account. Free trials, test purchases and monthly subscriptions do not establish permanent offline entitlement. Payment problems use the grace period confirmed by the store; a pause or account hold at Google does not grant online access. The original payment provider handles refunds; statutory rights remain unaffected.

Delete your account and data

In the app, open Account and the danger zone, then Delete account & all data. The app explains the consequences and asks for your password to confirm. If you can no longer access your account, contact kontakt@revier3d.at.

Deleting your account does not cancel your store subscription. Cancel it separately in your store's subscription management. Account deletion remains available while a subscription is active. A later store notification does not recreate a deleted account or ground.

Privacy and contact

Operated by Ing. Thomas Postl, sole proprietor, Neusiedlerstraße 18, 2763 Pernitz, Austria, VAT ID ATU83556304. E-mail: kontakt@revier3d.at.

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